On our FAQ page, you'll find quick and clear answers to all your questions about Maison de Cocon—from general information about ordering and payment to delivery and our store. Each category offers clear assistance to keep you fully informed.
We accept payments by credit card, PayPal, Klarna, instant bank transfer and bank transfer.
Payment is due according to the terms of the financing option you have chosen.
Credits are processed and paid out within 7 working days after the return.
The refund will be made via the same payment method you used for your order.
If you have a problem with your payment method, please contact our customer service for assistance.
Yes, we offer purchase on account through our payment provider.
Yes, we offer the option of instalment payments through partner financing services.
Die PayPal-Adresse lautet info@maisondecocon.de.
Our bank details will be provided to you after the order if needed.
You will receive a tracking number by email, which you can use to track the status of your delivery.
We will inform you by email about the exact delivery date and time.
Shipping costs are calculated during the ordering process based on the delivery address and the weight of the product.
Yes, we also deliver internationally. More information about international deliveries can be found here.
Yes, you can specify your preferred delivery date when placing your order.
Die Spedition kontaktiert Dich 1-2 Werktage vor der Lieferung, um einen Termin zu vereinbaren.
Standard delivery is to the curbside. For delivery into your home, we offer a 2-man handling service for an additional charge.
If you have not received your delivery, please contact our customer service immediately to clarify the status.
Wir informieren Dich per E-Mail, sobald Deine Ware versandt oder abgeholt wurde.
Returns are processed within 7-14 working days.
Return costs are borne by you, except in case of defects or incorrect deliveries.
The return label will be sent to you by email once you have requested the return.
Yes, you can return your order within 30 days without giving any reason.
Please contact us immediately so we can offer you a solution. Photos of the damage help us process the case faster.
Please report the error to us as soon as possible so we can exchange the item or arrange the return.
