Last modified: 24.12.2025
These General Terms and Conditions (hereinafter "GTC") govern all orders for the purchase and delivery of goods in the online shop of Maison De Cocon Möbelhandels UG (haftungsbeschränkt) (hereinafter "Maison de Cocon") as well as all orders for the purchase and delivery of goods placed with Maison de Cocon by telephone, email, or other communication channels. They regulate the conclusion of the contract between Maison de Cocon and the buyer (hereinafter "Customer"), the processing of concluded contracts, and the mutual rights and obligations of the contracting parties.
Customers within the meaning of these GTC are exclusively consumers (hereinafter "Consumers") of legal age. A consumer in the aforementioned sense is any natural person who concludes a legal transaction for purposes that are predominantly neither attributable to their commercial nor their independent professional activity.
The contractual relationship between the contracting parties is subject to these GTC in their version valid at the time of the conclusion of the contract. By placing an order, the Customer agrees to the application of these terms of sale to the contractual relationship. Deviating individual agreements made with the Customer, including additions, changes or collateral agreements, shall only apply if both contracting parties have expressly agreed to their validity. The requirement of consent also applies if Maison de Cocon has carried out the delivery to the Customer without reservation, despite being aware of the Customer's terms and conditions.
If orders are processed with Maison de Cocon outside the online shop, these GTC, in their version valid at the time of a Customer's order, apply within the scope of application according to Section 1.1 for all contracts for the sale and/or delivery of goods. Maison de Cocon's right to amend these GTC remains unaffected. However, the amended GTC shall only apply if Maison de Cocon has notified the Customer of the amended GTC and only for orders placed after the Customer has received the notification of change.
References within these GTC to the validity of legal provisions are for clarification purposes only. Even without such clarification, the legal provisions apply, unless they are directly amended or expressly excluded in these GTC.
The provider of the online shop and the Customer's contractual partner is:
Maison De Cocon Möbelhandels UG (haftungsbeschränkt)
Sickingenstraße 52
10553 Berlin
Germany
Phone: +49 (30) 12345678
Email: info@maisondecocon.com
Managing Director: Daniel Stark
Register Court: Amtsgericht Berlin Charlottenburg
Registration Number: HRB 276683
Tax Number: 30/431/50059
VAT ID No.: DE457285505
Unless otherwise indicated, all offers from Maison de Cocon and its product presentation in the online shop are non-binding and subject to change. This also applies if Maison de Cocon has provided the Customer with catalogs, product descriptions or other documents – also in electronic form.
Sending the order for goods in the online shop by the Customer by clicking the "Order with obligation to pay" button or by placing an order by telephone is considered a binding offer to conclude a purchase contract for the goods and services contained in the order under the conditions transmitted with the order. Unless otherwise specified in the order, Maison de Cocon is entitled to accept this contract offer within five days of its receipt by Maison de Cocon.
Upon receipt of the order, Maison de Cocon will send the Customer an email confirming receipt of the order by Maison de Cocon and detailing its contents. The receipt of this email confirmation does not constitute the conclusion of a contract.
The offer is accepted and the contract is concluded with the shipment of the goods to the customer. Acceptance of the offer can also be made by a separate declaration of acceptance by Maison de Cocon via email or in other text form. For orders with the payment method "advance payment", the contract is concluded with the request for payment or the initiation of the payment process. For orders with the payment method PayPal or credit card, the contract is concluded upon completion of the order.
Maison de Cocon is entitled to assign the claims arising from the concluded contract.
The assignment of claims for damages, defects or warranty claims by the customer against Maison de Cocon arising from purchases of goods is only permissible if this occurs in connection with the transfer of ownership of the goods (e.g. in the context of a resale or a gift) to which the claims relate, and the assignment is made to the new owner. In all other cases, the assignment of claims for damages, defects or warranty claims by the customer against Maison de Cocon arising from purchases of goods is excluded.
The contract can be concluded in either German or English.
The contract text (the order) of a customer is stored by us. However, this stored contract text is not accessible to the customer. The customer does have the option of archiving the contract text of their order in accordance with the following provisions. Furthermore, the customer has the option of viewing orders in the order history of their customer account.
The Customer can view these General Terms and Conditions in their current version at any time in the online shop; outdated versions are not kept there. The Customer can also print or save this document, e.g. by using the usual functions of their internet browser (mostly "File" → "Print" or "Save as").
The Customer can additionally archive the data of their order by printing or saving the data summarized on the last page of the order process in the online shop using the functions of their browser, or by waiting for the order and contract confirmation, which Maison de Cocon will additionally send to the Customer by email to the email address provided by them after completing their order. This email will again contain the data of the Customer's order and these General Terms and Conditions and can be printed or saved with the Customer's email program.
The Customer can register for their purchase in the Maison de Cocon online shop and create a customer account. The customer account is personal. Only the customer account holder is authorized to make purchases, change data, or request information through this account. Only one customer account may be opened per customer.
The Customer is only permitted to change the name in the customer account in the event of an official name change and its proof.
The content of the online shop may only be used for personal, non-commercial purposes.
Maison de Cocon is not obliged to accept registrations or orders from registered customers.
Maison de Cocon will send the customer an email with the specified customer information to the email address provided by the customer during registration immediately after completion of the registration.
The Customer must ensure that the email account provided by them is accessible and that the reception of email messages from Maison de Cocon in connection with order processing is not prevented due to forwarding, deactivation, spam filter settings, or an overloaded email account. The Customer must secure their customer password against misuse by third parties and must not pass it on to third parties.
Information on how we handle customer data can be found under "Data Protection" at www.maisondecocon.com.
All prices indicated in our online shop include the legally stipulated value-added tax. All prices are ex-warehouse, including packaging and excluding all incurred shipping and, if applicable, cash-on-delivery costs. Further information on shipping costs and payment can be found under the "Info & Service Overview" section on www.maisondecocon.com. In no case does Maison de Cocon cover the costs of a money transaction.
The due date of payment of the purchase price is determined by the payment term of the order.
The customer has the payment methods displayed at the end of the ordering process at their disposal.
The customer may only offset counterclaims based on material or legal defects in Maison de Cocon's services against Maison de Cocon's claims to the extent that the amount set off does not exceed the defect-related diminished value of the affected service or the prospective costs of supplementary performance or defect rectification.
Please note that when ordering from Switzerland or other third countries that levy import duties, Maison de Cocon has no influence on the amount of customs duties or taxes payable in your country. In this case, please inform yourself about the costs incurred for an order, which are only levied upon import of the goods into your country. These fees are NOT levied by Maison de Cocon and are NOT already included in the shipping fees. To check the possibility of a refund of your VAT paid in Germany, please contact our customer service. For direct shipping to Switzerland or other third countries, the German VAT is automatically deducted in our shopping cart.
In the event of a necessary refund, the payment will be returned by the same method it was received by Maison de Cocon. If this is not possible because the refund period for the respective payment method has expired or in the case of cash on delivery, the refund will be made by bank transfer to a bank account.
If applicable, invoices, invoice corrections, workshop invoices and other documents relevant for processing will be sent exclusively in digital form to the email address provided by the customer.
Delivery shall be made by shipment from the warehouse to the delivery address provided by the customer or – if agreed – by collection by the customer.
For goods whose availability is indicated as "in stock" in the product description in the online shop, shipping will take place no later than within the next three business days following the order (Maison de Cocon's business days are Monday to Friday). If availability is indicated as "available from" or "in transit," shipping will take place as soon as the goods are available. If goods with different availabilities are included in one and the same order, shipping will generally only take place when all goods included in the order are available, unless explicitly agreed otherwise.
If delivery is made to the delivery address provided by the Customer, Maison de Cocon will engage a freight company for this purpose. The risk that the goods may be lost or damaged during transport shall, according to law, be borne by Maison de Cocon in relation to the Customer, unless the Customer is in default of acceptance.
In principle, the risk of accidental loss and accidental deterioration of the sold goods passes to the consumer or a recipient designated by the consumer upon handover. Default in acceptance by the customer is equivalent to handover.
In order for Maison de Cocon to secure potential claims against the transport company for transport damage, Maison de Cocon must notify the transport company of both externally visible transport damage upon delivery of the order and externally non-visible transport damage, as otherwise it will be presumed, to Maison de Cocon's disadvantage, that the order was delivered without transport damage. Maison de Cocon therefore makes the following request to its customers, from which, however, NO obligation arises: If transport damage appears likely in your opinion, for example, because the package is visibly heavily damaged, crushed, torn open from the outside, or because the contents of fragile goods rattle when "shaken", please open the package in the presence of the parcel carrier and check whether the contents are damaged, broken, or deformed, or whether goods with a casing rattle when shaken. If transport damage is found during this check, please have the damage confirmed by the parcel carrier. The parcel carrier is obliged to do so. Please then leave the goods – if still possible – in the original packaging and do not use them. Please inform us immediately by telephone or email of the damage so that we can arrange for handling. We also ask you in all other cases to unpack the delivered goods promptly after delivery and to check them for damage. If you find that the delivered goods are damaged when unpacking, please leave the goods – if still possible – in the original packaging and do not use them. Try to keep the shipping carton in the condition it was delivered. Please inform us immediately by telephone or email of the damage so that we can arrange for handling.
Your warranty claims for any transport damage are not affected by the foregoing provisions.
The occurrence of delivery default is determined by statutory provisions. A reminder from the customer is required for the occurrence of delivery default.
For orders paid in advance, delivery will only take place after Maison de Cocon has received full payment. In the case of advance payment orders, Maison de Cocon does not reserve the ordered goods for the customer as long as no payment has been registered. Should there be delays in delivery in this context, e.g. because the ordered goods have been sold out in the meantime and have to be reordered, Maison de Cocon will inform the customer immediately.
The delivery time may be extended due to impeding circumstances of force majeure. Such circumstances may include: strike, lockout, official interventions, energy and raw material shortages, unforeseen transport bottlenecks, unforeseen operational disruptions, for example due to fire, water, and machine damage, and all other impediments that, from an objective point of view, were not caused by Maison de Cocon. The beginning and end of such impediments will be communicated to the customer without delay.
If Maison de Cocon is unable to deliver the ordered goods through no fault of its own because Maison de Cocon's supplier fails to fulfill its contractual obligations, Maison de Cocon is entitled to withdraw from the contract with the customer. However, this right of withdrawal only exists if Maison de Cocon has concluded a congruent hedging transaction with the relevant supplier (binding, timely, and sufficient order of the goods) and the non-delivery of the goods is not otherwise attributable to Maison de Cocon. In the event of such a withdrawal, the customer will be immediately informed that the ordered product is not available. Any counter-performance already rendered by the customer will be refunded immediately.
Customer-owned goods that remain in our warehouse due to refusal of acceptance, demand for performance, or unauthorized shipment will be charged a storage fee of 1.50 Euros per day from the 15th day of storage. As soon as the value of the goods or the 180th day of storage is reached, the goods become the property of Maison de Cocon without compensation.
The delivered goods remain the property of Maison de Cocon until full payment has been received.
If software products from third-party providers (software manufacturers) are obtained via Maison de Cocon, the license terms of the third-party providers shall apply. The license agreement for the terms of use is concluded directly between the customer and the third-party provider. The terms of the contract will be made available to the customer upon request before the conclusion of the contract.
The customer is entitled to the statutory warranty claims.
The basis of our liability for defects is, in particular, the agreement made regarding the quality of the goods. All product descriptions that are the subject of the individual contract are considered an agreement on the quality of the goods. If the quality has not been agreed upon, it shall be determined according to the statutory provisions whether a defect exists or not (§ 434 BGB). Maison de Cocon is not liable for public statements by the manufacturer or other third parties (e.g. advertising statements).
All images used for product presentation in Maison de Cocon's online shop are merely example photos. They do not in every case accurately represent the respective item but serve only for illustration. Especially with colors, there may be deviations due to different displays on various screens. The technical description of the items is authoritative.
Cosmetic imperfections such as pixel errors, backlight bleeding, coil whine, color deviations or similar are not a material defect as long as they are within the tolerances of the respective manufacturers or production standards.
The customer is obliged to back up any data stored on the goods before returning them. Maison de Cocon is not liable for data loss on returned devices.
In the context of the defect notification, the customer can specify the type of supplementary performance they desire. If the customer does not expressly state the desired type of supplementary performance in the defect notification and does not communicate it to Maison de Cocon in any other way, Maison de Cocon has the choice of whether supplementary performance will be carried out by rectifying the defect or by delivering a defect-free item. Maison de Cocon will not fulfill the type of supplementary performance desired by the customer if it is only possible at disproportionate costs and a reasonable economic damage to Maison de Cocon is not exceeded.
The customer must grant Maison de Cocon the necessary time and opportunity for the owed supplementary performance, in particular by handing over the complained goods for examination purposes. In the case of replacement delivery, the customer must return the defective item to Maison de Cocon in accordance with the statutory provisions.
Further information on warranty can be found under the "Info & Service Overview" section and then "Returns/Refunds" on www.maisondecocon.com. In the event of warranty claims, please use the complaint form available there.
Maison de Cocon bears the shipping costs for subsequent performance of the contract. This only applies to the place of performance. Should the costs for this increase due to the goods being moved to another location, Maison de Cocon will only bear the amount of the costs that would have been incurred for shipping to and from the place of performance.
No warranty is provided for damages resulting from improper or unsuitable use contrary to the intended use, faulty commissioning or assembly, natural wear and tear, negligent or willful damage, careless or incorrect use, failure to observe maintenance or operating instructions, or improper repair work or modifications by the customer or third parties.
If the consumer's complaint about defects proves to be unfounded due to the absence of a material defect triggering warranty, Maison de Cocon may subsequently demand reimbursement from the customer for the shipping costs incurred.
If the customer exercises their right of withdrawal, the goods must be sent to Maison de Cocon no later than 14 days after the declaration of intent to Maison de Cocon and, if applicable, receipt of the return label. Otherwise, additional costs may arise, e.g., compensation for loss of value or deterioration.
Excluded from the right of withdrawal are non-prefabricated goods custom-made by us at the customer's request, such as water-cooled PC systems or modified processors, which are tailored to the customer's personal needs and/or for which an individual component selection was required according to the specifications expressed by the customer.
If goods are not eligible for return without compensation for loss of value, the customer will receive an email announcing the compensation. The customer then has 14 days to restore the character of new goods through repair, completion, cleaning, replacement, or restoration. If they fail to comply with this obligation or do not respond to the announcement, the withdrawal will be carried out with the return and settlement of the compensation.
The cancellation policy can be accessed at www.maisondecocon.com.
Maison de Cocon shall be liable according to the statutory provisions for damages suffered by the contractual partner that have been caused by intentional or grossly negligent conduct of Maison de Cocon or its vicarious agents. The same applies to personal injury and damages under the Product Liability Act.
In all other respects, the liability of Maison de Cocon for claims for damages – regardless of the legal grounds – is limited in accordance with the following provisions, unless otherwise specified in a guarantee assumed by Maison de Cocon:
2.1 For slightly negligent breaches of essential contractual obligations (cardinal obligations), Maison de Cocon shall only be liable to the extent of the typically foreseeable damage.
2.2 The liability of Maison de Cocon for the slightly negligent loss of data and/or programs is limited to the typical restoration effort that would have been incurred if the contractual partner had regularly and appropriately backed up data.
2.3 For delay damages caused by slight negligence, Maison de Cocon's liability is limited to the typically foreseeable damage, but to a maximum of 5% of the total price agreed in the affected contract.
The provisions of the preceding paragraph apply mutatis mutandis to a limitation of the obligation to compensate for futile expenses (§ 284 BGB).
Maison de Cocon is not liable for slightly negligent breaches of obligations other than those mentioned in the preceding sentences.
Maison de Cocon is only liable for consequential damages arising from material defects of purchased products that Maison de Cocon itself has imported and for which there is no national representation of the manufacturer. Furthermore, Maison de Cocon is not liable for damages resulting from consulting and product description errors or for damages caused by incorrect or improper handling.
The foregoing limitations of liability also apply in favor of employees, representatives, and vicarious agents of Maison de Cocon.
In all other cases, Maison de Cocon's liability is excluded.
maisondecocon.com refers to external websites via hyperlinks. Maison de Cocon has no influence whatsoever on the content of these websites, does not adopt them as its own, and assumes no liability for their content. As soon as Maison de Cocon becomes aware of illegal content, Maison de Cocon will delete the corresponding hyperlinks on maisondecocon.com.
In the course of registering on www.maisondecocon.com, the customer is asked to transmit personal data. This data is required by Maison de Cocon to process orders. Maison de Cocon employs other companies and individuals to perform tasks, e.g., package deliveries, sending letters or emails, maintaining customer lists, analyzing databases, supporting advertising measures, providing search results and links (including paid offers and links), processing payments, evaluating and managing credit risks, as well as customer service and more. These third-party service providers have access to personal information needed to perform their tasks. However, they are not permitted to use it for other purposes. Furthermore, they are obligated to treat the information in accordance with applicable data protection laws. All personal data is treated confidentially by Maison de Cocon and in accordance with the relevant legal regulations, in particular those of the Federal Data Protection Act (BDSG). To secure data in online payment transactions, Maison de Cocon protects it with state-of-the-art encryption technologies such as Secure Socket Layer (SSL). SSL is a recognized standard protocol that ensures secure data exchange. All data used for ordering is transmitted to Maison de Cocon in encrypted form. Maison de Cocon's privacy policy is available at www.maisondecocon.com/datenschutz.
German law applies to the exclusion of the UN Convention on Contracts for the International Sale of Goods, even if the customer has their residence abroad. Towards consumers, this choice of law only applies insofar as it does not deprive consumers of the protection afforded by those mandatory provisions of the country in which the consumer has their habitual residence, which cannot be waived by agreement.
For all present and future claims arising from the business relationship with consumers, the exclusive place of jurisdiction is the registered office of Maison de Cocon if the customer has no general place of jurisdiction in Germany, moves their domicile or habitual residence abroad after concluding the contract, or their domicile or habitual residence is unknown at the time the action is filed. However, this place of jurisdiction does not apply if the consumer has their domicile or habitual residence in a member state of the European Union. In this case, legal action must be brought before the competent court of the member state of domicile.
